Easy to Install
Use the SnapABug configurator to place the support button exactly where you want it. You only need to copy the few lines of Javascript provided to get the button on your website.
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Localization
Available in 19 languages: English, Spanish, Chinese, French, German, Italian, Dutch, Danish, Finnish, Swedish, Novergian, Polish, Russian, Slovak, Turkish, Hungarian, Portuguese, Japanese and Hebrew.
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Make it your own
Use our standard Help buttons, or design your own to match your website identity. You can even open the SnapABug form from any link on your page.
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Live chat from your IM
No software to install, simply enter your GTalk details in SnapABug and connect using your preferred instant messaging client. You can even provide Customer Service On-the-go
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Integrated with your solution
SnapABug speaks fluently with the leading CRM and Help Desk solutions: Salesforce.com, ZenDesk, Highrise, Basecamp, FogBugz, Lighthouse and Pivotal Tracker.
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Chat transcript
Retrieve important chat conversations in your SnapABug support request. Chat transcripts are also automatically added to your integrated bug tracking, CRM or help desk system.
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Chat across pages
As visitor move through your site, the chat conversation persists and the support agent is informed that the visitor is now looking at a different page.
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Multiple support agents
Each chat support agents can connect using the chat client of their choice and are notified of incoming chat requests. At any time, agents can transfer visitors to any other agent online.
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Remote webpage snapshot
SnapABug automatically provides you with a screen capture of the webpage as seen by your visitor when they requested help, because "A picture is worth a thousand words".
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Easy way to request support
No confusing Captcha or complex form. Your visitors only need to enter their email address, a quick description of their problem and click Send. That's it!
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Detailed information
SnapABug collects all the information you need for you: email, description, operating system, browser, language, location, etc. and a snapshot, all in one place.
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Debug the situation quickly
SnapABug tells you what version of Flash or Java your customers are running - Users may not be able to provide this information easily but using SnapABug, you will always know.
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Get IP and Geo. Location
By knowing where your user is located and the company they are contacting you from, you can provide a tailored answer and increase your customer satisfaction.
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Report JavaScript variables
Configure SnapABug for your own needs and retrieve critical status information from your application.
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Delivered to your Inbox
As soon as a support request is entered in your widget, SnapABug sends it to you by email. You can even receive web snapshots as image attachments.
